April 01, 2020
Posted in Business Banking, Community News, Consumer Banking
Due to growing concerns about the spread of coronavirus COVID-19 in Virginia and to further ensure the health of our customers and employees, we will be closing our offices on Saturdays and not opening until Mondays at noon so that we can deep clean the offices over the weekend and allow all surfaces to dry thoroughly. Therefore, the following changes for our retail offices will be made temporarily until further notice:
- All locations will be CLOSED on Saturdays
- All locations will OPEN AT NOON on Mondays
- 29 North office at 1580 Seminole Trail will remain temporarily closed
The bank’s corporate offices will continue to operate with normal hours Monday through Friday.
Check deposits and other transactions can be made anytime at ATMs. If you haven't yet, sign up for personal or business online and mobile banking, so deposits can be made on mobile devices. The VNB Customer Service call center is here to help at 877-817-8621.
As the situation with coronavirus COVID-19 is constantly changing, we will do our best to operate accordingly. Thank you for your patience during this time.
Please see our updated hours by location here.
March 25, 2020
Posted in Business Banking, Community News, Consumer Banking, VNB Employees
At Virginia National Bank, we are practicing social distancing. Even our logo is practicing social distancing! As an essential business, we will remain open to provide service to our customers. We have reduced the amount of employee contact within our company as well as distanced ourselves from the public by keeping our drive-thru services available at four of our locations, as well as continuing to offer bank transactions at ATMs, through online banking and VNB's mobile app. The majority of our staff members are working remotely and the remaining essential staff have created more distance between each other within our offices.
We will continue to provide exceptional customer service as we navigate through the current situation. Thank you for your business.
March 23, 2020
Please be aware that scammers are using the coronavirus COVID-19 outbreak in a variety of swindles, including phishing.
A phish is an attempt to acquire sensitive information such as usernames, passwords, account details, etc. via electronic means. “Phishing" is a play on the word "fishing" since a criminal is baiting you for your information.
Phishing e-mail messages, websites, instant messages, social media posts, phone calls and text messages are ultimately designed to steal. Cybercriminals can do this by collecting information you unwittingly provide or tricking you into installing malicious software on your computer. Cybercriminals often masquerade as a well-known company or organization.
- Beware of online requests for personal information. A coronavirus-themed email that seeks personal information like your Social Security number or login information is a phishing scam. Legitimate government agencies won’t ask for that information. Never respond to the email with your personal data.
- Check the email address or link. You can inspect a link by hovering your mouse button over the URL to see where it leads. Sometimes, it’s obvious the web address is not legitimate. But keep in mind phishers can create links that closely resemble legitimate addresses. Delete the email.
Avoid emails that insist you act now. Phishing emails often try to create a sense of urgency or demand immediate action. The goal is to get you to click on a link and provide personal information — right now. Instead, delete the message.
We encourage everyone to set up security alerts in order to receive notices regarding account activity.
For VNB accounts:
- Log into Online Banking account
- Click on “Customer Service”
- Click on “Add an Alert”
- Select the account you want to add alerts
- For security purposes, we recommend clicking “Minimum Balance” and enter an amount, “Transfer – Completed”, “Transfer – Failed”,
- Add a second notification method by clicking “Bank Messages” and “Email”
- Click “Submit” button
We also recommend setting up alerts on all other credit cards, debit cards, etc. All banks will have different instructions, but offer similar alert settings.
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