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Top 7 Questions Customers Ask
To update a payee's account number, deactivate the payee and then
re-add the payee with the correct payee account number.
To update a payee's address, deactivate the payee and then re-add the payee with
the correct payee remittance address.
You can change your e-mail address at anytime. If you can change business information
here, within the bill pay site, a link to your business profile will be available
from navigation links—click that link. The Business Profile page appears with a link
asking you if you want to update your personal profile. Click that link, change your
e-mail address, and click Save changes. You will receive a confirmation e-mail stating
that your account has been changed. If you cannot change personal information within
the bill pay site, please contact your bill pay provider for more information.
You are the only person who can authorize payments to be issued against your account.
Our representatives only access your account information on a need-to-know basis,
and only with your approval.
When you enrolled, you were assigned an address at our state-of-the-art mail processing center in Sioux Falls, SD. For bills you have redirected to us, this is your billing address. Some merchants ask for a billing address to confirm credit card purchases made by telephone or over the Internet. In addition, your payees may reference this address when verifying your account or identity with them.
For bills we retrieve from your biller's website and bills you receive at home, your
billing address will not change.
You are the only person who can authorize payments to be issued against your account.
Our representatives only access your account information on a need-to-know basis,
and only with your approval.
To stop online delivery of a bill, from your navigation links click My payees. Within the
E-Bill Status column, click the "Cancel e-bill" link corresponding to the payee for
which you no longer want to receive a bill online.
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