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Customer Messages
Occasionally, we will receive items from your payees such as a rate change or announcements about special offers. So you'll never miss important information, we scan these items and post them to your Bill Inbox as customer messages.
In most cases, customer messages are filed under their corresponding payees. If
we are unable to determine which payee a customer message belongs to, it will be
filed as a miscellaneous message. You'll have the option to reassign a miscellaneous
message to any of your payees.
From the Bill Inbox, click the Assign link. The Assign Customer Message page appears.
Using this page you can assign this notice to the appropriate payee. If the appropriate
payee does not exist for your account, you will have the opportunity to create a new
payee file.
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