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Payees
To add a new payee to your account, from your navigation links click Add
new payee. The Add a Payee page appears. Just follow the onscreen instructions.
To deactivate a payee, from your navigation links click My payees. The My Payees
page appears. Click the Payee Details link for the payee you want to deactivate
and then from the Payee Details page, click Deactivate Payee. Just follow the
onscreen instructions.
This feature was added in response to customer requests. Many customers felt
that during the add process it made sense to at the same time establish a payment
category for the payee and we agreed.
To add a new category from the Add a Payee page, select the Add a new category
option from the Payment category listbox. An entry box appears for you to provide
your new category.
Simply go to the My Payees page and in the Payee column look beneath the payee
name for the words, "Inactive payee." Please note, that if you select the option
to hide inactive payees, these payees will not appear on this page.
You will be invited to manually add a payee if the search or browse is unsuccessful.
To set up the payee, just enter their name and address.
Yes, just click the "This payee does not have an account number" checkbox on the
Add a Payee page and click Continue. We will then ask you for the payee's
remittance address.
To properly store your billing history and ensure accurate reporting, we cannot
completely delete payees from your account. However, you can "hide" payees that
you no longer use by clicking on the Hide inactive payees link on the My Payees
page.
When you add a payee to your account, you can elect to receive your bill at home
or receive it online. If you want to receive your bill online, we will assist you
in notifying your payees to send your bills, either electronically or by mail, to
the processing center for online delivery.
After registering a payee, it typically takes 1-2 billing cycles before you
begin to receive your bill online.
If you have an issue with a specific charge on a bill, you will need to contact
your payee directly. You can pay whatever amount you like while you are disputing
a specific item or you can simply file the bill and pay nothing.
Nicknames are given to your payees to help you identify your accounts quickly. To
change a payee nickname, from your navigation links click My payees. The My Payees
page appears. Click the Payee Details link for the payee whose nickname you want to
change and then at the top of the page click the link to change Payee information.
Sometimes customers can't change their address because of the special relationship
we have with a payee.
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