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                    CD On Demand
                   
                  
                    Do all financial institutions offer 
                    CD on Demand?
                   
                  
                    No, only selected financial institutions offer this service. For more information, 
                    please contact your financial institution. 
                    
                     
                   
                  
                    What is CD On-Demand?
                   
                  
                    CD On-Demand is a unique product that we offer exclusively. It gives you the ability 
                    to order all of your bill images and payment history on a convenient CD-ROM—anytime 
                    you choose! With CD On-Demand, you'll always have your most important financial 
                    information at your fingertips, whether you need it now, or years from now. (Remember, 
                    we only maintain your bill images online for 1 year).
                   
                  
                    All CD-ROM's offer the following features:
                   
                  
                     
                      - 
                        Streamlined interface that makes viewing a snap
                      
 
                      - 
                        Easy, at-a-glance view of all your past bill images
                      
 
                      - 
                        Complete transaction history to review what you spent and where
                      
 
                      - 
                        Flexible reporting views—sort your bills by payee, payment date, or amount
                      
 
                      - 
                        Secure, password-protected data
                      
 
                      - 
                        PC and MAC compatible
                      
 
                     
                  
                                       
                    
                     
                   
                  
                    How can I order a CD On-Demand?
                                                       
                  
                    To meet your unique bill management needs, you can order a CD-ROM at any time 
                    in one of three ways.
                   
                  
                     
                      - 
                        Select a specific date range (up to 12 months of old data) and we'll ship 
                        the CD-ROM to you.
                      
 
                      - 
                        Instruct us to send you a CD-ROM at the end of each calendar month, and 
                        the product will be shipped to you automatically.
                      
 
                      - 
                        Instruct us to send you a CD-ROM at the end of each calendar quarter and 
                        the product will be shipped to you automatically. Delivery of each CD-ROM 
                        typically takes 4-6 weeks and your account will not be charged until the 
                        shipping date. Upon shipment, the charge for your CD-ROM will be conveniently 
                        added to your monthly Subscriber Services fee.
                      
 
                     
                  
                  
                    
                     
                   
                  
                    Do I need any special software to use 
                    CD On-Demand?
                   
                  
                    In order to use the CD-ROM, your computer must meet the minimum system requirements 
                    for this product. Viewing the disc requires Microsoft Internet Explorer 4.0 or 
                    Netscape 4.0 or higher, and each disc is formatted to work with the following 
                    operating systems:
                   
                  
                     
                      - 
                        Windows 95, 98, and 2000
                      
 
                      - 
                        Windows ME
                      
 
                      - 
                        Windows XP
                      
 
                      - 
                        Windows NT 4.0
                      
 
                      - 
                        PowerPC Macintosh (System 8.1 or higher with at least 64 MB of RAM)
                      
                       
                     
                  
                   
                    In addition, Macintosh users must have Apple's Mac OS Runtime for Java 2.2.3 installed. 
                    (The program is included on your CD-ROM should you need it.) 
                     
                   
                  
                    How do I unlock my CD On-Demand?
                   
                   
                    For your security, the information on each CD-ROM is encrypted and password protected. 
                    After placing an order you will receive a unique key code (via e-mail) to access your 
                    personalized CD-ROM. This code is also available online, along with your order information. 
                    
                     
                   
                  
                    I received a damaged CD-ROM. What can I do?
                   
                   
                    Please contact Contact Us. A representative will work with you to resolve the issue, and 
                    if necessary, order a replacement CD-ROM. 
                     
                                     
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