E-mail Notifications

When do you contact me regarding my account?

Can I change how and when I am notified about my account?

When will I be notified that I have a new bill?

When will I be notified that a bill has been paid?

When will you notify me if a bill is about to go overdue?

When will you notify me if a bill is missing?

E-mail Notifications

When do you contact me regarding my account?

We use e-mail notifications to keep in touch with you about your account. As our customer, you may choose to receive e-mails in the following situations:

• When a bill is received.
• When a bill has not been received X days before the billing date.
• When no payment has been scheduled X days before the payment is due.
• When a payment is made.

These are some of the general e-mail notifications you will receive as our customer which you may opt to turn on or off. From time to time, you may also receive other notifications about your account; such as, e-mails about a specific payment, future payment reminders, and changes made to your personal profile or password, if applicable.

Can I change how and when I am notified about my account?

Absolutely, you can tailor the e-mail notifications to meet your unique bill management style. To change which e-mail notifications you receive, from your navigation links, click My payees. From your list of payees, click Payee Details for the corresponding payee. The Payee Details page appears. At the top of the page, click the link to change e-mail notifications. The Change E-mail Notifications page appears where you will make your changes and then click Submit.

In addition to these e-mail notifications, we may contact you from time to time with important information about one of your payees, changes to the service, or service enhancements. These notifications are strictly to service your account and help you get the most out of our service. In accordance with our privacy policy, we will never sell any of your personal or financial information to third parties, and as such, you will never receive a third-party e-mail as a result of being a our customer.

When will I be notified that I have a new bill?

An e-mail notification is automatically sent to your attention as soon as a bill posts to your account. Electronic bills are posted to your account immediately; paper bills are posted within 24-48 hours from when they arrive at the processing center.

When will I be notified that a bill has been paid?

For a paper check, you will receive a payment confirmation e-mail when your check is cut and mailed. For an electronic payment, you will receive a payment confirmation e-mail when the electronic payment is initiated.

When will you notify me if a bill is about to go overdue?

One of our primary goals is to help you eliminate past due bills and expensive late fees. We will send you an e-mail if a bill is due in 10 days, (you can change the default number) and we have not received any payment instructions from you. If you do not want to make a payment on this bill, simply click the File link and your bill will be stored for future reference.

When will you notify me if a bill is missing?

One of our unique features is our ability to detect possible missing bills (which helps you avoid overdue bills and late fees). This can happen if a bill is lost in the mail, or if it has been sent to your mailing address. Once you have received your first online bill from a payee, we determine that payee's general billing dates. Please verify the billing cycle is chosen for that payee. If a future bill fails to arrive within the general timeframe you have selected, we will send you an e-mail so that you may contact your payee.